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HELP - FAQ
How can I obtain a replacement card or certificate?
To obtain a replacement card or certificate, there's a $30 fee. Visit the "Help" section in the menu to order one.
Receipts - Where can I find my receipt?
To view your receipt, 'Sign Up' or 'Log In' using the email used to purchase the class and go to "My Orders."
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Rescheduling - how can I reschedule my class online?
To reschedule your class, first 'Sign Up' or 'Log In' using the email you used to buy the class and go to "My Bookings."
CPR Part 1 - Where is my certificate of completion?
There are two places to find your certificate:
1. You were emailed a link to access it.
2. Log in with the email used to sign up for this course. Go to 'my account' > 'my online programs' > 'ended' > 'get certificate'
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Why wasn't I contacted about my Medical-Physical Statement?
We only call if you mention a medical condition on your medical history form. Since you didn't list any, we didn't call. Please check your email for your medical statement and other important details.
Medical-Physical Statement - I didn't receive my statement?
Medical-Physical Statements are sent AFTER your appointment. Not before. We send it through our 'SignNow' e-signature account within 24 hours. Contact us if you don't receive your statement within 24 hours of your appointment.
How can I access the Medication Administration Part 1 online course?
Access the Medication Administration Part 1 course on the Colorado Shines PDIS system by logging in at coloradoshinespdis.com.
Medication Administration Part 1 - Where do I email my Med Admin Part 1 certificate?
1. Email it in a PDF to bryan@coloradocprpros.com (bryan@coloradocprpros.com)
See an example of a PDF here.
Medication Administration Part 2 - Where's my ZOOM link?
There are two places to find this:
1. In your 'Thanks for Booking' email.
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2. Under your "My Account" - create an account with the email you used to purchase the class.
See example images
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Standard Precautions Online Course - I didn't get my password to access the online course.
1. Check your email spam or junk folder.
2. Check all your email accounts.
3. Check if you used the correct email. You would have received a booking confirmation email.
4. Check with the person who purchased the Online Standard Precautions course. The password is only sent to the person's email listed on the checkout (purchase) page.
Standard Precautions Online Course - Where is my certificate of completion?
Your certificate is emailed through our "SignNow" e-signature account 2-3 days after you complete your course. Reach out to us if you don't see it.
What is the Release and Hold Harmless Agreement for in-person CPR classes?
By participating in our in-person CPR & First Aid classes, you agree to the Release and Hold Harmless Agreement.
Virtual CPR/AED & First Aid - How do I set up a virtual class for my group?
This document should explain all the details. The pricing is subject to change over time.
How can I access my online CPR or Standard Precautions course?
Access Online CPR Part 1 and Online Standard Precautions courses under 'Access Online Courses' on our home menu. These courses are password protected, and the password is sent only to the purchaser.
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