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Cancellations, Refunds, Rules, Replacement Cards

Cancellation, Refund, and Rescheduling Policy

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Cancellations and Refunds
We understand that plans change. If you need to cancel your scheduled class or service, you must do so at least 24 hours prior to the scheduled start time to be eligible for a refund. Cancellations made less than 24 hours before the start time are entirely non-refundable.

Administrative Processing Fee
All online transactions incur non-recoverable digital processing and administrative costs. Consequently, all eligible refunds for online purchases are subject to a non-refundable 3% administrative fee. This fee will be automatically deducted from your final refund total.

Example: If your total online purchase was $100.00, your net refund amount will be $97.00.

One-Time Rescheduling Allowance
If you miss the 24-hour cancellation window, you may reschedule your class or service one (1) time at no additional cost.

  • The rescheduled date must fall within 30 days of the original booking.

  • You can manage and process your rescheduling directly through your online account.

No-Shows
If you fail to attend your scheduled class or service without prior notice, your payment is forfeited. No refunds will be provided, and the option to reschedule will not be granted for no-shows.

RULES FOR PRIVATE CLASSES HELD AT YOUR LOCATION 

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If the guaranteed minimum number of staff that was agreed upon are no-shows, you will still be charged the guaranteed minimum amount that was agreed upon.

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If our instructor arrives to a privately held class, we will charge the program the guaranteed minimum amount if any of the following occur:

  • Students are a no-show.

  • CCSP Instructor is not able to teach the class due to an unsafe environment.

  • A required and agreed upon language translator does not arrive as agreed upon.

  • The Location, Program, or Center communicated the incorrect date and/or time to their students resulting in no-shows.

  • If the start time of the class is delayed by the Location, Program, or Center delinquency by more than 20 minutes, an additional fee of $100.00 will be applied to the total invoice. CCSP has the right to cancel a class with no refund if the privately held class is not ready to start 20 minutes after the agreed upon start time.

REPLACEMENT CARDS OR CERTIFICATES

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If you require a replacement certificate or card, follow the link below.

Replacement Card | Colorado CPR Pros

 

There is a replacement charge of $30 per certificate and/or card.

 

Types of cards and certificates we issue:

Online Standard Precautions Certificate

CPR/AED & Basic First Aid Card

Medication Administration Part 1 signed certificate

Medication Administration Part 2 & 3 (Skills/Delegation Form)

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