Refunds, Cancellation, Rescheduling & Lost Certificates
In the very rare event that we cancel a class, a full refund will be issued.
No refunds for Online Standard Precautions purchases.
The following apply to Medication Administration & CPR/FA classes;
If you cancel 72 hours in advance or more of the class start time, we will issue a refund minus a 3% restocking fee. contact us
If you cancel within 72 hours of the class start time, but before 24 hours prior to the class start time, no refund will be issued, but you will be given the option to reschedule within 60 days.
If you cancel within 24 hours of the class start time or you are a no-show, no refund will be given and no option for rescheduling will be allowed. You will have effectively forfeited the class.
RULES FOR PRIVATE CLASSES HELD AT YOUR LOCATION
If the guaranteed minimum number of staff that was agreed upon are no-shows, you will still be charged the guaranteed minimum amount that was agreed upon.
If our Instructor arrives to a privately held class, we will charge the program the guaranteed minimum amount if any of the following occur:
Students are a no-show.
CCSP Instructor is not able to teach the class due to an unsafe environment.
A required and agreed upon language translator does not arrive as agreed upon.
The Location, Program, or Center communicated the incorrect date and/or time to their students resulting in no-shows.
If the start time of the class is delayed by the Location, Program, or Center delinquency by more than 20 minutes, an additional fee of $100.00 will be applied to the total invoice. CCSP has the right to cancel a class with no refund if the privately held class is not ready to start 20 minutes after the agreed upon start time.
REPLACEMENT CARDS OR CERTIFICATES
If you lose or need to re-print your Online Standard Precautions Certificate, you can do so in My Courses.
If you require a support staff to manually access and email you your Online Standard Precautions Certificate, you will need to contact us and you will be charged $15.
If you lose or need a replacement CPR/AED & Basic First Aid Card, you will need to contact us and you will be charged $15.
If you lose or need a replacement Medication Administration Certificate, you will need to contact us and you will be charged $15.