Refunds, Rules, Replacement Cards or Certificates
In the rare event that we cancel a class, a full refund will be issued.
A. Online Standard Precautions or Medical/Physical Statements:
No refunds for Online Standard Precautions or Medical/Physical Statements.
B. Medication Administration Part 2 or Online + In Person CPR/FA Classes:
If you cancel more than 24 hours in advance, we will issue a full refund minus a 4% transaction fee for customers paying with a credit card only. No charged transaction fees for ACH, cash, or check.
If you cancel within 24 hours of the class, no refund will be issued, but you will be given the option to reschedule within 30 days.
If you do not show up or do not contact us before the start of class, there is no refund, and you will need to pay again.
RULES FOR PRIVATE CLASSES HELD AT YOUR LOCATION
If the guaranteed minimum number of staff that was agreed upon are no-shows, you will still be charged the guaranteed minimum amount that was agreed upon.
If our instructor arrives to a privately held class, we will charge the program the guaranteed minimum amount if any of the following occur:
Students are a no-show.
CCSP Instructor is not able to teach the class due to an unsafe environment.
A required and agreed upon language translator does not arrive as agreed upon.
The Location, Program, or Center communicated the incorrect date and/or time to their students resulting in no-shows.
If the start time of the class is delayed by the Location, Program, or Center delinquency by more than 20 minutes, an additional fee of $100.00 will be applied to the total invoice. CCSP has the right to cancel a class with no refund if the privately held class is not ready to start 20 minutes after the agreed upon start time.
REPLACEMENT CARDS OR CERTIFICATES
If you require a replacement certificate or card, follow the link below.
There is a replacement charge of $29 per certificate and/or card.
Types of cards and certificates we issue:
Online Standard Precautions Certificate
CPR/AED & Basic First Aid Card
Medication Administration Part 1 signed certificate
Medication Administration Part 2 & 3 (Skills/Delegation Form)