HELP - FAQ

To obtain a replacement card or certificate, there's a $30 fee. Visit the "Help" section in the menu to order one.

Our no-show, cancellation, or reschedule policy for Medication Administration Part 2 and CPR/AED & First Aid Part 2 classes:

- Cancellations with more than 24 hours' notice: A full refund will be issued. Please note that credit card payments are subject to a 4% transaction fee. No fees apply to payments made via ACH, cash, or check.

- Cancellations within 24 hours of class: No refund will be issued. However, you may reschedule for a new class date within 30 days.

- No-shows: If you do not attend or contact us before the class start time, no refund will be provided, and you will be required to pay the full registration fee again to enroll in a future session.

- Rescheduling your class: You may reschedule 24 before the start of your class. First 'Sign Up' or 'Log In' using the email used to buy the class and then go to "My Bookings" to reschedule.

Rescheduling your class: You may reschedule before the start of your class. First 'Sign Up' or 'Log In' using the email used to buy the class and then go to "My Bookings" to reschedule.

To view your receipt, 'Sign Up' or 'Log In' using the email used to purchase the class and go to "My Orders."

We only call if you mention a medical condition on your medical history form. Since you didn't list any, we didn't call. Please check your email for your medical statement and other important details.

Medical-Physical Statements are sent AFTER your appointment. Not before. We send it through our 'SignWell' e-signature account within 24 hours. Check your spam folder, verify we have the correct email, or contact us if you don't receive your statement within 24 hours of your appointment.

There are two places to find your certificate:

1. You were emailed a link to access it.

2. Log in with the email used to sign up for this course. Go to 'my account' > 'my online programs' > 'ended' > 'get certificate'

Access the Medication Administration Part 1 course on the Colorado Shines PDIS system by logging in at coloradoshinespdis.com.

You have two options:

1. Email it in a PDF to bryan@coloradocprpros.com 

2. Upload it to the portal.

There are two places to find this:

1. In your 'thanks for booking' email and reminder emails.

2. Under your "My Bookings" - create an account with the email you used to purchase the class.

See example image.

Your certificate is automatically emailed to you after successfully completing the course.

By participating in our in-person CPR & First Aid classes, you agree to the Release and Hold Harmless Agreement.

Contact us directly to discuss how we can accomplish this.

Access Online CPR Part 1 from the home menu, hover over 'CPR & First Aid Classes' tab and then click 'Access Online CPR Part 1 Course.' The course is password protected, so the password is emailed after your purchase.

Yes. We provide child care health consulting for centers, schools, camps, and related programs. Send us a message with your needs, and we will follow up with the next steps.

Yes, in most cases you should complete Part 1 before your Part 2 session. Follow the instructions in your confirmation email, and contact us if you are not sure which part to take first.

We accept credit cards and PayPal for online bookings. If your organization needs a different payment arrangement, contact us before you register.

Yes. Our training is built for Colorado child care centers, schools, camps, and other programs. The Medication Administration course is Colorado-approved, and our other child care health courses are designed to support Colorado requirements. If you need a course for a specific licensing situation, contact us before enrolling.

You need a stable internet connection, access to email, and a device that can handle video. For virtual classes, we recommend a laptop or desktop with a working camera and microphone for the best experience.