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HELP - FAQ
How can I obtain a replacement card or certificate?
To obtain a replacement card or certificate, there's a $30 fee. Visit the "Help" section in the menu to order one.
What happens if you cancel or need to reschedule a Part 2 class?
For Medication Administration Part 2 and CPR/AED & First Aid Part 2 classes, you can reschedule before the class starts in My Bookings. If you cancel more than 24 hours in advance, you receive a full refund. If you cancel within 24 hours, no refund is issued, but you may reschedule within 30 days. No-shows are not refundable.
Rescheduling - how can I reschedule my class online?
Rescheduling your class: You may reschedule before the start of your class. First 'Sign Up' or 'Log In' using the email used to buy the class and then go to "My Bookings" to reschedule.
Receipts - Where can I find my receipt?
To view your receipt, 'Sign Up' or 'Log In' using the email used to purchase the class and go to "My Orders."
Why wasn't I contacted about my Medical-Physical Statement?
We only call if you mention a medical condition on your medical history form. Since you didn't list any, we didn't call. Please check your email for your medical statement and other important details.
Medical-Physical Statement - I didn't receive my statement?
Medical-Physical Statements are sent AFTER your appointment. Not before. We send it through our 'SignWell' e-signature account within 24 hours. Check your spam folder, verify we have the correct email, or contact us if you don't receive your statement within 24 hours of your appointment.
CPR Part 1 - Where is my certificate of completion?
There are two places to find your certificate:
You were emailed a link to access it.
Log in with the email used to sign up for this course. Go to 'my account' > 'my online programs' > 'ended' > 'get certificate'
How can I access the Medication Administration Part 1 online course?
Access the Medication Administration Part 1 course on the Colorado Shines PDIS system by logging in at coloradoshinespdis.com.
Medication Administration Part 1 - Where do I email my Med Admin Part 1 certificate?
You have two options:
Email it in a PDF to bryan@coloradocprpros.comĀ
Upload it to the portal.
Medication Administration Part 2 - Where's my Google Meet link?
There are two places to find this:
1. In your 'thanks for booking' email and reminder emails.
2. Under your "My Bookings" - create an account with the email you used to purchase the class.
See example image.
Standard Precautions Online Course - Where is my certificate of completion?
Your certificate is automatically emailed to you after successfully completing the course.
What is the Release and Hold Harmless Agreement for in-person CPR classes?
By participating in our in-person CPR & First Aid classes, you agree to the Release and Hold Harmless Agreement.
How can I access my online CPR Part 1 course?
Access Online CPR Part 1 from the home menu, hover over 'CPR & First Aid Classes' tab and then click 'Access Online CPR Part 1 Course.' The course is password protected, so the password is emailed after your purchase.
How do you cancel or reschedule a Part 2 class?
Log in with the email you used to register and check My Bookings before the class starts. If your booking allows it, you can cancel or reschedule there. If you cannot make the change online, contact us as soon as possible.
How can you request child care health consulting support?
You can contact us through the site for child care health consulting. We help Colorado child care programs with health guidance, compliance questions, and related staff support. Share a brief summary of what you need so we can direct your request.
Do I need to complete Part 1 before attending Part 2?
Yes, in most cases you should complete Part 1 before your Part 2 session. Follow the instructions in your confirmation email, and contact us if you are not sure which part to take first.
What payment methods do you accept?
We accept credit cards and PayPal for online bookings. If your organization needs a different payment arrangement, contact us before you register.
Are your courses approved for Colorado child care requirements?
Yes. Our training is built for Colorado child care centers, schools, camps, and other programs. The Medication Administration course is Colorado-approved, and our other child care health courses are designed to support Colorado requirements. If you need a course for a specific licensing situation, contact us before enrolling.
What technology do I need for an online or virtual class?
You need a stable internet connection, access to email, and a device that can handle video. For virtual classes, we recommend a laptop or desktop with a working camera and microphone for the best experience.
How can you book a virtual group CPR/AED and First Aid class?
You can schedule a virtual group class through the class scheduler. Select your preferred date, complete the booking steps, and we will follow up with the session details for your group. If you need help with a custom setup, contact us before you register.
Where can you check current class dates and locations?
You can find the latest class dates and locations on the Class Schedule page. It shows current CPR, AED, and First Aid sessions for Erie, Denver, and Colorado Springs. Check it before you register, since availability can change.
What should you bring to an in-person class?
Bring a valid photo ID, any items listed in your confirmation email, and a notebook if you want to take notes. Wear comfortable clothing and arrive a few minutes early so you can check in on time.
What is covered in the CPR/AED and First Aid courses?
Our CPR/AED and First Aid training covers the core life-saving skills required for most childcare, school, and workplace settings. If you need a course for a specific job role or licensing rule, contact us before you enroll.
How long does a hybrid CPR/AED or First Aid class take?
The in-person skills session is only one hour. Your online portion is completed separately before the class, so you can finish the course in a flexible way.
How do I schedule a private or group CPR class for my staff?
Use the group class scheduler to request a date and time for your team. If you need a custom setup, contact us before booking and we will help you plan the class.
Do you offer training for businesses outside child care?
Yes. We work with schools and businesses in industries such as technology, construction, dental, dermatology, and assisted living. If your team needs CPR, AED, First Aid, or related health training, we can help.
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